Manchester Massage believes that the privacy of all of our clients is important to them and that they care about exactly how their personal data is used. We understand and respect the privacy of all those who visit our website www.manchestermassage.co.uk (“Our Site”) and use the facilities at our health and beauty complex. We will only collect and use your personal data as described here and in the manner that is in line with our obligations and your rights under the law.
Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
Information About Us
Our Site is owned and operated by Manchester Massage Registered address: 28 a Swan Street, Manchester M4 5JQ
What Does This Policy Cover?
What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Put simply, personal data is any information about you that would enable you to be identified. Personal data covers basic information including your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
What Are My Rights?
Under the GDPR, you have the following rights, which Manchester Massage always adheres to:
b) The right to access the personal data we hold about you by applying in writing to us to disclose all the data we have concerning you.
c) The right to have your personal data rectified if any such personal data held by us is inaccurate or incomplete.
d) The right to ask us to delete or otherwise destroy of any of your personal data that we have.
e) The right to restrict (i.e. disallow) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask Our Site us for a copy of that personal data to re-use with another service or business in many cases.
h) We do not use your personal data for automated decision-making and profit.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any reason for complaint about us and our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
What Personal Data Do We Collect?
Information about your unique treatment plans
Web browser type and version;
How Do You Use My Personal Data?
The GDPR makes clear that any data we use must always have a lawful basis for using personal data. This could be because the data is required for our performance of a contract with you, because you have given us permission for our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used in the following ways:
Supplying our products or services to you. Your personal details are required so that we can enter into a contract with you.
In order to tailor our products or services for you.
Communicating with you. This may include responding to emails or calls to you.
Supplying you with information by email if you have granted us permission to do so.
You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with all obligations cited under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
How Long Will You Keep My Personal Data?
We will not keep your personal data for a longer period of time than is necessary to fulfill the purpose(s) for which it was first collected.
How and Where Do You Store or Transfer My Personal Data?
We share your data within the group of companies of which we are a part including Clear Skincare at the same address being part of this health and beauty complex. Where this involves the transfer of personal data, our group ensures that personal data is protected by requiring all companies within the group to follow the same rules with respect to personal data usage. These are known as “binding corporate rules”. More information on binding corporate rules is available from the European Commission .
The security of your personal data is most important to us, and to protect your data, we take several important measures, including the following:
Password protected computers
Password protected emails
Password protected website backend
Password protected accountancy software
Firewalls and antiviruses
Regular software updates
Do You Share My Personal Data?
We shall never share your personal data excepting in certain limited circumstances where we may be legally required to do so, which may include yours, should we are involved in legal proceedings or under obligation to comply with legal requirements, a court order, or the instructions of a government authority.
Should any of your personal data be required by such a third party, as indicated above, we will take measures to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
How Can I Control My Personal Data?
In addition to your rights under the GDPR, when you submit personal data via Our Site or in person at our massage, health and beauty complex, you may be offered the option to restrict our use of your personal data. We aim to give you robust control on our use of your data, for example by providing the option to un-subscribe to our emails.
Can I withhold my personal details?
You may access Our Site without providing any personal data at whatsoever. However, to use our facilities in the health and beauty complex we do require by law certain information regarding your medications and other personal data.
Can I see my personal data held by you?
If you want to know what personal data we have about you, you can request disclosure of all details of that personal data and for a copy of it (should any such personal data be held) to be made and given to you. This is known as a “subject access request”.
All such access requests must be made in writing and sent to the email or postal addresses shown above.
There is not a charge for subject access requests unless your request are ‘manifestly unfounded or excessive’ (for instance, if you make repetitive requests) in which case a fee may be charged to cover our administrative costs in answering.
We will reply to your subject access request within 14 business days and, notwithstanding any reasons for delay, not more than one month of receipt. Generally, we aim to reply with a full response, including a copy of your personal data within that time. In certain cases, however, especially if your request is more complex, further time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
When using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on Our Site for analysing traffic on our website. For more details, please refer to the table below. These Cookies are not integral to the functioning of Our Site and if you choose to refuse consent to them your use of our site will not be impaired.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a pop up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
The following third-party Cookies may be placed on your computer or device:
Google Analytics Analyse the traffic on our website (location, source, age, gender, browser) no
Our Site uses analytics services provided by Google. Website analytics collects and analyses anonymous usage information, enabling us to improve our understanding how Our Site is used. This, in turn, enables us to improve
Our Site and the products and services offered therein.
The analytics service(s) used by Our Site use(s) Cookies to gather the required information, however you do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to the privacy or your safe usage of Our Site, it does however make it possible for us to continually improve Our Site, making it a better user experience for you.
The analytics service(s) used by Our Site use(s) the following Cookies:
Google Analytics Third Google Analyse the traffic on our website (location, source, age, gender, browser)
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access login and personalisation settings. It is recommended that you keep your internet browser and operating system up-to-date and that you seek the help and advice provided by your internet browser and/or the manufacturer of your computer or device if you are uncertain about adjusting your privacy settings.
How Do I Contact You?
If you need to contact us regarding your personal data and data protection, including to make a subject access request, please use the following details:
Email address: firstname.lastname@example.org
Postal Address: 28a Swan Street Manchester M4 5JQ
We can as when may be deemed necessary, change this Privacy Notice from time to time. This may be necessitated by a change in the law, or should we find it necessary to change our business structure in a way that impinges upon personal data protection.